CAA audit guidance package
Send us the CAA's letter and your current Ops Manual. We'll audit and update the manual, write you a plain-English guide to exactly what they've asked for and how to answer it, and get on a call with you before you reply. Three working days, and a real person at the end of it.
How it works
How we help
The letter's arrived. It refers to sections of your Operations Manual, asks for documents by a date, and reads like it was written by a lawyer. And now you have to reply.
You're not the first, and you won't be the last. The CAA are auditing PDRA-01 holders all the time now, and most audits come down to the same handful of things. We know exactly what those things are, because we've been on the other end of hundreds of them.
So here's the deal. You send us the correspondence and your current manual. We audit the manual against the current CAA requirements and bring it up to standard. Then we write you a plain-English guide: what they've actually asked for, what to send, how to send it, and what to say.
And before you press send on your reply, you get 15 minutes with one of the team to ask the question you're actually worried about.
Done properly, an audit is just a process. Embrace it, learn from it, and come out the other side with a manual that matches how you really work.
Who we've helped
We wrote our first Operations Manual for a client in 2014, and we've produced more than 2,500 since, for individual operators through to corporate fleets. We manage hundreds more on an ongoing basis, so we see what the CAA ask for, week in, week out. Matt wrote the first A2 CofC and GVC course material ever approved by the UK CAA, and founded the UK's first Recognised Assessment Entity in 2020. When a letter lands, this is the team you want reading it.
2,500+
manuals produced
66,500+
drone pilots trained
30 day
audit guarantee
What's included
The process
If you're worried
You're not the first operator to be audited. It happens every day.
Most audits come down to the same few things, and we know exactly what they are: your Operations Manual, your insurance, your flight logs for at least the last three months, and the job paperwork for your last couple of commercial jobs.
If you're missing something, we'll tell you, and help you get straight before you send anything. Far better than finding out the hard way.
Then we'll tell you precisely what to send back, how to send it, and what to say. We've been doing this since 2014. We've got your back, and you'll be absolutely fine.
The package
Included, not extra
Questions before you order?
Call 01782 307 323
Your CAA audit correspondence and your current Operations Manual. That's it.
If we need anything else, the team will give you a shout.
As soon as your documents arrive. You'll get instructions by email the moment you purchase, so keep an eye on your inbox (and your junk folder).
Our three working day clock starts when we've got everything, not when you pay.
No, and you wouldn't want us to. It's your operation and your responsibility, and the CAA are writing to you, not to us.
What we give you is the updated manual and a step-by-step guide to answering, so you know exactly what to say and what to attach. Then 15 minutes with a real person to check anything you're unsure about. You'll send the reply knowing it's right.
A whole bunch of things, in theory. In practice, for most operators, and especially for a random audit rather than one triggered by concerns, it's the same short list: your Operations Manual, proof of insurance, your flight logs for at least the last three months, and the job paperwork for your last two commercial jobs.
Don't worry if you don't have all of it. We'll guide you through it and help you get on track.
This package is built around the CAA's correspondence, so it's for operators who've already heard from them.
If you'd rather get your manual audit-ready before anyone asks, our Ops Manual Update Service is the right place to start. And if you want general guidance or consulting, give us a shout and we'll point you in the right direction.
Once we've delivered your updated manual and response guide, you'll get a booking link to pick a time that suits you.
If there's no capacity on your chosen day, you'll be offered the next available slot.
If they raise further concerns about the manual we produced, we fix it at no cost for thirty days after delivery. No quibble, no charge.
We're pretty confident we can get you ready to respond properly within the package. We've done this hundreds of times.
If you want more time, we offer consulting in 45-minute blocks, booked and paid for separately. If you've got ANY concerns, drop us a line and we'll work out what you actually need.
Yes. Once yours is up to date, we can keep it that way between audits as part of our managed service.
Mention it on your call, or drop us a line once you've got everything back, and we'll walk you through how it works.
No. It's a one-off. Pay once, get the package, reply to the CAA.
Where next
